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Computer Network Support Specialists, Senior

Lexington Park, Maryland
Must be a U.S. Citizen

Clearance Required:
Secret

Required Education: MA/MS degree. Allowable Substitution: Bachelor’s Degree plus two (2) years additional work experience performing duties described in the functional description of the labor category may be substituted for a Master’s Degree OR Associate’s Degree plus four (4) years additional work experience performing duties described in the functional description of the labor category may be substituted for a Master’s Degree OR six (6) years additional work experience performing duties described in the functional description of the labor category may be substituted for a Master’s Degree.

Required Experience: Over 10 years of combined experience performing duties described in the functional description.
 
Desired Experience: Familiarity working with the NAVAIR NMCI network and classified VTCs, with a minimum of 3 years of IT related customer service.
 
Functional Description: Analyze, test, troubleshoot, and evaluate existing network systems, such as local area network (LAN), wide area networks (WAN), cloud networks, servers, and other data communication networks.  Perform network maintenance to ensure networks operate securely with minimal interruption. Provide training to new and existing IT employees, encompassing all job requirements to include customer service related questions and/or issues. Serve as POC for all elevated IT customer service related questions and troubleshooting. Manage network inventory and ensure the tracking of issued assets.


 

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