Must be a U.S. Citizen
Clearance Required: Secret
Required Education: Journeyman - BA/BS degree. Allowable Substitution: Associate’s Degree plus two (2) years additional work experience may be substituted for a Bachelor’s Degree. Four (4) years additional work experience may be substituted for a Bachelor’s Degree.
Required Experience: Journeyman - 3 to 10 years of combined experience performing duties described in the functional description.
Functional Description: Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.